Comments on: WDs and end-users, revisited http://www.professionaldistributormagazine.com/interactive/2008/02/28/wds-and-end-users-revisited/ Professtional Distributor Magazine Sat, 22 Nov 2008 16:43:32 +0000 http://wordpress.org/?v=2.3.3 By: Tools For Sale http://www.professionaldistributormagazine.com/interactive/2008/02/28/wds-and-end-users-revisited/#comment-39 Tools For Sale Wed, 29 Oct 2008 02:45:33 +0000 http://www.professionaldistributormagazine.com/interactive/2008/02/28/wds-and-end-users-revisited/#comment-39 The WD's claim they are not selling direct. I fall across this today. Here is the customer will call information for eautotools.com Sure looks like ISN to me. What do they have to say about that Brendan? How are we, as mobile jobbers supposed to support a company that sells direct to our customers at nearly our cost behind our backs? Do they think we are that gullible? Obviously they do. Found at -->http://www.eautotools.com/Articles.asp?ID=135 Will Call Locations If an item is in stock you are able to will call it from any of our 7 locations through out America. Some items our dropped shipped directly from the Manufacturer. You must pay for the item before picking it up. Please call to make sure the item is in stock. Call 888-902-0999 Calfornia Flordia Georgia Indiana Maryland Texas California, West Sacramento We will give you the full address once item is paid in full. W. Sacramento, CA 95691 Counter Hours: 8:00 am - 5:00 pm, M-F California, Fresno We will give you the full address once item is paid in full. Fresno, CA 93725 Counter Hours: 7:30 am - 5:00 pm (Pacific Time), Monday – Friday Florida, Lakeland We will give you the full address once item is paid in full. Lakeland, FL 33805 Counter Hours: 8:00 am - 5:00 pm (EST), M-F Georgia, Stone Mountain We will give you the full address once item is paid in full. Stone Mountain, GA 30083 Counter Hours: 8:00 am - 5:00 pm, M-F Indiana, Ft. Wayne We will give you the full address once item is paid in full. Ft. Wayne, IN 46808 Counter Hours: 8:00 am - 5:00 pm (Central Time), M-F Maryland, Elkridge We will give you the full address once item is paid in full. Elkridge, MD 21075 Counter Hours: 8:00 am - 5:00 pm, M-F Texas, Arlington We will give you the full address once item is paid in full. Arlington, TX 76011 Counter Hours: 8:00 am - 5:00 pm (Central Time), M-F The WD’s claim they are not selling direct. I fall across this today. Here is the customer will call information for eautotools.com

Sure looks like ISN to me. What do they have to say about that Brendan? How are we, as mobile jobbers supposed to support a company that sells direct to our customers at nearly our cost behind our backs? Do they think we are that gullible? Obviously they do.

Found at –>http://www.eautotools.com/Articles.asp?ID=135

Will Call Locations

If an item is in stock you are able to will call it from any of our 7 locations through out America. Some items our dropped shipped directly from the Manufacturer. You must pay for the item before picking it up. Please call to make sure the item is in stock. Call 888-902-0999

Calfornia
Flordia
Georgia
Indiana
Maryland
Texas

California, West Sacramento
We will give you the full address once item is paid in full.
W. Sacramento, CA 95691

Counter Hours:
8:00 am - 5:00 pm, M-F

California, Fresno
We will give you the full address once item is paid in full.
Fresno, CA 93725
Counter Hours:
7:30 am - 5:00 pm (Pacific Time), Monday – Friday

Florida, Lakeland
We will give you the full address once item is paid in full.
Lakeland, FL 33805

Counter Hours:
8:00 am - 5:00 pm (EST), M-F

Georgia, Stone Mountain
We will give you the full address once item is paid in full.
Stone Mountain, GA 30083

Counter Hours:
8:00 am - 5:00 pm, M-F

Indiana, Ft. Wayne
We will give you the full address once item is paid in full.
Ft. Wayne, IN 46808

Counter Hours:
8:00 am - 5:00 pm (Central Time), M-F

Maryland, Elkridge
We will give you the full address once item is paid in full.
Elkridge, MD 21075

Counter Hours:
8:00 am - 5:00 pm, M-F

Texas, Arlington
We will give you the full address once item is paid in full.
Arlington, TX 76011
Counter Hours:
8:00 am - 5:00 pm (Central Time), M-F

]]> By: WC http://www.professionaldistributormagazine.com/interactive/2008/02/28/wds-and-end-users-revisited/#comment-26 WC Fri, 29 Feb 2008 14:06:18 +0000 http://www.professionaldistributormagazine.com/interactive/2008/02/28/wds-and-end-users-revisited/#comment-26 "What, specifically, are you doing to sell yourself and your service to your customers so that a price you can’t match isn’t that desirable?" If a customer wants the price in the Tool Warehouse or Tool Web or Auto Source Today etc.. I tell him that in order to get that price he has to call on the phone or email his order in while supplying his credit card number and shipping address. I will bill him for the total sale plus handling and then I will charge him freight to deliver it to him. Oh, by the way, call the mfr for warranty A little education goes a long way. I'm also combatting the WD's by offering products and services that they don't offer. All I can do is be the service king in my neck of the woods. If guys insist on buying WD my truck has wheels and can roll to another shop in another town. I won't bastardize my service for anyone. "What can WDs do to earn your business, aside from not directly competing with you?" They have a list of Mobiles that they can refer the end user to. Many manufacturers will not sell direct to me, forcing me to the WD's. Why should the WD's sell to my customer? They should be referring that customer to me. That is, if they want my continued purchases. “What, specifically, are you doing to sell yourself and your service to your customers so that a price you can’t match isn’t that desirable?”

If a customer wants the price in the Tool Warehouse or Tool Web or Auto Source Today etc.. I tell him that in order to get that price he has to call on the phone or email his order in while supplying his credit card number and shipping address. I will bill him for the total sale plus handling and then I will charge him freight to deliver it to him. Oh, by the way, call the mfr for warranty
A little education goes a long way.

I’m also combatting the WD’s by offering products and services that they don’t offer. All I can do is be the service king in my neck of the woods. If guys insist on buying WD my truck has wheels and can roll to another shop in another town. I won’t bastardize my service for anyone.

“What can WDs do to earn your business, aside from not directly competing with you?”

They have a list of Mobiles that they can refer the end user to. Many manufacturers will not sell direct to me, forcing me to the WD’s. Why should the WD’s sell to my customer? They should be referring that customer to me. That is, if they want my continued purchases.

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